Returns and Refund Policy
Updated November 24, 2024
Returns Our return policy requires that returns be made at the time of delivery and applies only to non-perishable items. All non-perishable items can be returned at the time of delivery for a refund or store credit.
Returns for the following reasons are not eligible for refunded shipping and/or perishables:
- Out to court
- Loss of package room privileges
- Placed in keep lock and/or special housing
- Over allowable package limit/weight
- Transferred to another facility
- Refused package
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain types of goods are exempt from being returned, such as perishable goods including refrigerated food items.
Any canceled order within 24 hours of shipment is subject to a 20% restocking fee. This fee covers the costs associated with processing and fulfilling the order, as well as restocking, processing cancellation, and issuing a refund.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable) Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 weeks.
Refunds for items damaged during transit or upon receipt must be accompanied by a facility-issued disposal form. Otherwise, such items are only eligible for store credit or reshipment, at the discretion of the credit department's review.
Late or Missing Refunds (if applicable) If you have not received a refund yet, first check your bank account as some refunds may take time to post. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at Contact@Emmaspremium.com.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at info@kaygoods.com and send your item to: Kay Goods P.O. Box 90833, 8801 Fifth Avenue, Brooklyn, NY 11209.
Shipping To return your product, please mail it to: Kay Goods P.O. Box 90883 8801 Fifth Avenue, Brooklyn, NY 11209.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.